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Doors were installed a few months ago, one of the doors is making a lot of noise when opening and closing, we realized the door is not aligned and robbing all the time one of the cables, which may be… Read more Doors were installed a few months ago, one of the doors is making a lot of noise when opening and closing, we realized the door is not aligned and robbing all the time one of the cables, which may be broken at some point. The tech person came with a very bad attitude, he did not even want to have a look of the problem, he said that the cable robbing the door was normal. His behavior towards us was rude and very unprofessional.
Company response:
I am sorry to hear about your experience with our installer. I will make arrangements to have our service tech. come by and address all of your concerns. We will make things right. October 18, 2019 - Sent our service technician to this customer's house and completed all of the necessary adjustments. Customer is now satisfied with the operation of his garage doors.Garage Doors Replacement
I was very impressed with the care taken to ensure complete satisfaction on both product, install and follow-up service.
Garage Doors Replacement
I was very impressed with the care taken to ensure complete satisfaction on both product, install and follow-up service.
Residential Garage Door
Overall good experience. Excellent product!!!(GARAGA Door). A bit of a difference in what was discussed with the salesman and the directions that were given to the installer. But after discussing what… Read more Overall good experience. Excellent product!!!(GARAGA Door). A bit of a difference in what was discussed with the salesman and the directions that were given to the installer. But after discussing what was expected they came through with a follow-up visit and exceeded expectations. So for that reason they are highly recommended and I would choose them again!!!
Wonderful Experience
B&M Garage Door were excellent to deal with. I walked into the showroom and was greeted promptly. Nicole was able to answer all of my questions and had a quote for me before I left the store. The… Read more B&M Garage Door were excellent to deal with. I walked into the showroom and was greeted promptly. Nicole was able to answer all of my questions and had a quote for me before I left the store. The installation was quick, and tidy. The installers stayed to answer my questions and to make sure I knew how to operate everything.
Wonderful Experience
B&M Garage Door were excellent to deal with. I walked into the showroom and was greeted promptly. Nicole was able to answer all of my questions and had a quote for me before I left the store. The… Read more B&M Garage Door were excellent to deal with. I walked into the showroom and was greeted promptly. Nicole was able to answer all of my questions and had a quote for me before I left the store. The installation was quick, and tidy. The installers stayed to answer my questions and to make sure I knew how to operate everything.
