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Rating Summary

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Happy customer

5
25 May 2017 , Pierre & Martine V (Oakville, ON)

I first went for the product, I wanted a Garaga door, I should say the service was also excellent. The doors arrived quickly and the installation was well done.

Great product and Service

5
24 May 2017 , Mary S (Mississauga, ON)

I am extremely happy with our new garage doors. Staff at B&M were helpful and knowledgable without being pushy and pressuring me for a commitment to purchase.
I would recommend them to… Read more
I am extremely happy with our new garage doors. Staff at B&M were helpful and knowledgable without being pushy and pressuring me for a commitment to purchase.
I would recommend them to anyone who was in line for garage doors.

Did not follow-up, un-prepared. Lost the business.

1
24 May 2017 , Mike . (Georgetown, ON)

Scheduled a meeting in advance, referencing scope of job. Arrived for meeting to an unprepared sales person, no material & pricing ready, or even engaging questions back to us to walk us through… Read more Scheduled a meeting in advance, referencing scope of job. Arrived for meeting to an unprepared sales person, no material & pricing ready, or even engaging questions back to us to walk us through a sales process. Got back to us a week later via email on only part of the job. Said they'd followup, but never did. I emailed asking, never heard back. I went with a local competitor on a $40K job (exterior doors, garage doors, sliding patio). Disappointed in lack of interest in the business.

Company response:

Unfortunately, we were waiting on pricing from our entry door supplier for this "Non-standard" project. He was away at the time.

Fast service

5
19 May 2017 , Lesley P (Georgetown , ON)

My builders garage door of 4 years broke, it was the spring. Door would not open or close. I called and left a message. Lee called me back same day, Wednesday, then came by that night to inspect the… Read more My builders garage door of 4 years broke, it was the spring. Door would not open or close. I called and left a message. Lee called me back same day, Wednesday, then came by that night to inspect the job. Part was ordered and then replaced Friday morning. 38 hour turn around!
We also used him in previous house to replace the old garage door. Great job. Quality project. Then in our new home we used him to put in our garage door openers.
He is trust worthy and does quality work.

Great quality of service, great product

5
17 May 2017 , Artus S (Oakville, ON)

Excellent experience with sales person (Philip). Installer did an excellent job in such a short period. Would definitely recommend to others.

Never followed back up with us

1
06 May 2017 , Ira L (Oakville , ON)

We are in the market for a new front door, new garage doors and a new back door. Total project would probably cost around $15-$20K. Went to the showroom, picked out the doors, had a service call… Read more We are in the market for a new front door, new garage doors and a new back door. Total project would probably cost around $15-$20K. Went to the showroom, picked out the doors, had a service call conducted for measurements and quote. We were told that we would receive the quote within a day or two. We had to follow up two times and each time no one got back to us (1 week later). This is extremely unprofessional and a waste of our time. I guess they do not need our business.

Company response:

Unfortunately, we were waiting on costs for the back door from our supplier and he was away for the week this took place.

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